IMPORTANT: Message from the Practice:
Bottisham Medical Practice Dispensary has been experiencing unprecedented demand on its service along with resource issues due to the current Coronavirus pandemic.
We are having to make some significant changes to how we work in order to continue to provide this essential service to our community and ensure we are keeping both patients and staff as safe as possible.
The turnaround time with immediate effect for repeat medications will now be 5 days.
The dispensary will continue to deliver repeat medication to the Post Offices and ask those patients who are currently registered for this service to continue to use. The delivery to the Post Office will continue to be every Friday. Those patients who are having to shield and are recorded as having Post Office deliveries will automatically be changed to a home delivery. This then means we have capacity to deliver all other prescriptions direct to patients’ homes with the help of some local volunteers. If you are not in when we attempt to deliver we will leave a note requesting you to pick up your medication from the practice.
Help us to help you by only ordering what you need off your repeat prescription. Please do not stockpile your medications, it is not necessary. Please do not chase up your repeat medication unless it has been more than 5 days from request.
All urgent acute prescriptions will need to be picked up from the practice after 5pm that day. All non-urgent acute prescriptions will need to be picked up after 2pm the following day. The GP will advise on whether it is an urgent or non-urgent prescription and when to pick it up. Please do not come before this time as it will not be ready. If you are shielding or self-isolating and are unable to leave the house to collect this you will need to arrange for a friend or family member outside of the household to pick up on your behalf or contact a volunteer in your area who will be able to help. This dispensary will be open from 2pm to 5pm each day for acute medication collections and those repeat medications where you have not been in to receive delivery.
If you are shielding or self-isolating and you are having difficulties getting the help you need, please phone the practice and ask to speak with our Social Prescriber who will be able to help get you the help you need.
The practice is still providing GP services and we would like to remind people, who have any acute conditions which are of concern, to still contact the practice so we can review and refer where appropriate, ensuring you are getting the medical attention you need.
We would like to say a huge thank you to all those who are volunteering their services to help the practice as this is the reason it is possible for us to offer a delivery service.
Lastly, we would like to say a huge thank you for all the donations of PPE and small luxury items of chocolates and plants to the practice, we have been touched by your generosity and apologise we have not able to make a personal written thank you to individuals. It is hugely appreciated by all the staff and has really helped in maintaining staff morale at this challenging time. We really appreciate how lucky we are to work in a community with such a cohesive and proactive local support network. The community is doing an amazing job of looking after each other.
With best wishes to you all during these difficult times. Stay safe.